サポート

Support tickets provide a secure communication channel with the administrators of the CryptPad instance. The Support page is accessible through:

• ユーザーメニュー（右上のアバター）> サポート.

The support page is separated into 3 tabs:

• Existing tickets

• New ticket

• Debug data

既存のチケット

ここで、インスタンスの管理者によるあなたのチケットへの返答を確認できます。必要であれば、青色のメッセージ返信ボタンをクリックすると、最初のメッセージに情報を追加できます。また、たとえばスクリーンショットのように、メッセージに添付ファイルを追加できます。

When receiving a response to a ticket, a notification is sent to your account, visible in the bell at the top right.

If your request has been fulfilled you can close the ticket. Or just wait for them to acknowledge your last message and close it themselves. When the ticket is closed it still appears in your existing tickets list. If you want, you can use the red button at the end to remove it.

New ticket

You can create a new ticket by selecting a category, type in a subject and your request. Note that your instance administrator languages are shown at the top of the page. In case of need don't hesitate to use an online translation system.

After selecting the category, some guidelines are shown. You'll learn what type of information your instance administrators will likely require to be able to help you.

• ユーザーアカウント

• ドライブまたはチーム

• ドキュメント

• 不正利用を報告

• バグレポート

• Other

After typing your request and sending your ticket you are taken back to the existing tickets tab.

Debug data

It shows you the information included in the support tickets you submit. Like everything else, it's all encrypted and only your instance administrators will be able to access this data. Note that doesn't give access to any of your documents.

{
   "name": "Louise Michel",
   "accountName": "louise",
   "drive": "59bf50e995e3e4c1521b68714c90d0da",
   "channel": "450969c6f83219801fc4d564317d2b4c",
   "curvePublic": "X3vctTSzpzXiGXTZAH3ZZyGPRQ6XSkP1bL+gpTXd1hc=",
   "edPublic": "iet4Bjei1m0m6xPxEn18Z+x/MBwVVy/EDoZi/qLNx9s=",
   "notifications": "b8a8601db2daf07a0e6990e9e24492b0",
   "quota": {
      "usage": 20495042,
      "limit": 1073741824,
      "plan": ""
   },
   "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/112.0",
   "vendor": "",
   "appVersion": "5.0 (Macintosh)",
   "screenWidth": 1470,
   "screenHeight": 956,
   "blockLocation": "https://files.cryptpad.fr/block/cs/csbVlBNtg50Lm1elgBkmQsOBXmu7MT38KzSt2ru1OXM=",
   "teams": []
}

Here is the detailed list of the data shared and its purpose:

名前

アカウントに設定した現在の名前とユーザー名。

識別子

ドライブ、チャンネル、通知の一意の識別子。

鍵

Public curve & key used for encryption.

Quota

Your total storage, how much is currently taken and the subscription if you have one.

ウェブブラウザー

User agent, vendor & appVersion let us know what web browser you are using and which version.

スクリーン

Width & height, allows us understand the kind of device you are using.

Block location

To verify your credentials exist on the server in case of login issue.

チーム

List the teams you are member of and some information about them.